Introduction
Roger Tan & Partners (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our legal services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Full name and contact details (address, phone number, email address)
- Identification documents (IC, passport, business registration details)
- Financial information relevant to legal matters
- Legal case details and documentation
- Communications between you and our firm
- Website usage data and cookies
How We Collect Information
We collect information through:
- Direct communication (phone calls, emails, meetings)
- Our website contact forms and inquiries
- Legal consultation sessions
- Document submissions and case files
- Cookies and tracking technologies on our website
How We Use Your Information
We use your personal information for the following purposes:
- Providing legal advice and representation
- Case management and legal proceedings
- Communication regarding your legal matters
- Billing and payment processing
- Compliance with legal and regulatory requirements
- Marketing our services (with your consent)
- Improving our website and services
- Responding to inquiries and providing customer support
Legal Basis for Processing
We process your personal information based on:
- Contractual necessity for providing legal services
- Legal obligations under Malaysian law and legal professional requirements
- Legitimate interests in operating our business and providing quality legal services
- Your consent for marketing communications and website analytics
Information Sharing and Disclosure
We may share your information with:
- Third-party service providers (IT support, accounting, document management)
- Legal authorities when required by law or court orders
- Other legal professionals (barristers, expert witnesses) as necessary for your case
- Regulatory bodies (Malaysian Bar Council, relevant authorities)
- Your authorized representatives or parties you have consented to
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data storage systems
- Access controls and user authentication
- Regular security assessments
- Staff training on data protection
- Encrypted communications for sensitive information
Data Retention
We retain your personal information for:
- Active cases: Duration of legal representation plus 7 years
- Closed cases: Minimum 7 years from case closure (or as required by law)
- Website data: 2 years from last interaction
- Marketing data: Until you withdraw consent
Your Rights
Under the Personal Data Protection Act 2010 (PDPA) and other applicable laws, you have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications
- Request deletion of your data (subject to legal obligations)
- Data portability in certain circumstances
- Lodge complaints with relevant authorities
To exercise these rights, please contact us using the details below.
Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Analyze website traffic and usage patterns
- Improve user experience
- Remember your preferences
You can control cookie settings through your browser preferences.
International Data Transfers
If we transfer your data outside Malaysia, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Displaying notices during your next visit to our website
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Johor Bahru Office:
28th Floor, Public Bank Tower
19 Jalan Wong Ah Fook
80000 Johor Bahru, Malaysia
Tel: +607-221 1888
Fax: +607-221 1889
Email: rtnp@rtnp.my
Kuala Lumpur Office:
B3-5-15, Solaris Dutamas
No. 1, Jalan Dutamas
50480 Kuala Lumpur, Malaysia
Tel: +603-6211 3338
Fax: +603-6211 9996
Email: rtnpkl@rtnp.my
Business Hours:
Monday to Saturday: 9:00 AM – 5:30 PM
Governing Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.